Total Weekly Call Log (broken down in hours)

22nd April to 26th April 2024

Prescription Ordering Direct service

Unfortunately, the POD service is being withdrawn completely across BANeS, Swindon and Wiltshire.

From Sunday 21^st April, Heart of Bath patients will no longer be able to access the service.

We have a dedicated prescription team within the surgery who will continue to process your prescription requests via the routes listed below.

• Online via the NHS App
• Online via the SystmOne repeat management website
  (see online services to register for this service)
• Email to bswicb.heartofbath@nhs.net
• Post to Oldfield Surgery, 45 Upper Oldfield Park, Bath BA2 3HT
• Drop your repeat request slip into the surgery.

We do not accept medication requests over the phone.

If you feel you are unable to order your own prescriptions or are the carer for somebody who is unable to order their own prescriptions, please ask your nominated pharmacy who can support you in ordering prescriptions.

Please avoid using the appointment triage forms to request your medication as it may take longer to process.

If you have any queries about the prescription ordering process, please email our prescription team on bswicb.heartofbath@nhs.net

New Appointment Booking System from

 FROM

Wednesday 20^th March 2024

Patient Triage has been designed to ensure that patients have appointments with the most appropriate clinician at the surgery according to their clinical needs.

Rather than waiting for the reception team to answer your call, Patient Triage will be an easy way for you to contact the practice for all appointments or admin requests for yourself or someone you care for.

The Patient Triage form is open from 7am until 3pm or if we have reached capacity.

When completing the Patient Triage form please try to give as much information as possible.

ON THE DAY YOU NEED THE APPOINTMENT, please follow the below instructions or complete the Patient Triage form via your NHS app.

Currently we are not offering advanced routine GP appointments.  ALL GP appointments, whether Urgent or Routine, are offered as same day.

If you want to see a particular GP, please navigate to the home page and click on TEAM to see the days that our GP’s work, then fill out the triage form on the day you wish to see that GP. 

• Click on  https://florey.accurx.com/p/L81039  to go directly to the Patient Triage  form.
• Select either admin or medical request.
• Complete the Patient Triage form, giving as much information as possible.
• Confirm how you would like to be contacted, and your availability.
• Enter your details.
• Submit

Your Patient Triage form will be processed by our Triage Team in the Surgery and you will be contacted via your stated method of contact on the Patient Triage form, with an appointment or further directional information.

Please note:    We will no longer offer same day urgent appointments at 8:00 am or 2:00 pm.

Once we have reached full capacity for the day, you will be asked to contact us the following day with a new Patient Triage form or call 111, if urgent.

If patients do not have access to the internet, a smart phone or the NHS App, then they can contact the surgery on 01225 613100 and one of our receptionists will fill out the Patient Triage form on their behalf.

We understand that change can be difficult, but we believe that this new approach will ensure that patients’ needs are met safely and efficiently.

Thanking you for your continued support.

Heart of Bath

1123 Face to Face GP appointments

1280  GP telephone appointments

389 Advanced Nurse Practitioner face to face appointments

227 Advanced Nurse Practitioner telephone appointments

389 Physician Associate face to face appointments

251 Physician Associate Telephone appointments

2334  appointments with Nurses & HCA’s

Sadly though 371 appointments were made but patients did not attend.