We welcome all comments on the services provided by the practice.
We are continually looking to turn out patients’ feedback into real improvements in the services we provide. We use it to focus on the things that matter most to our patients, carers and their families.
We would like to hear from you if you have a suggestion on how we can do things better to
improve our patients’ experiences.
There is the option of joining our Patient Participation Group (PPG) where you can attend and pass on your comments to be discussed during our next quarterly meeting amongst the group, management and GP partners.
We’d also like to hear from you if you are pleased with the service you’ve received. We’ll let the staff involved know and share the good practice across our teams.
Giving feedback
To provide feedback:
- take part in the Friends and Family Test
- leave a review on the NHS website
- email us: bswicb.heartofbath@nhs.net
Making a complaint
NHS England
By post to
NHS England
PO Box 16738
Redditch
B97 9PT
Email
england.contactus@nhs.net
If you are making a complaint please state: ‘For the attention of the complaints team’ in the subject line.
Phone
0300 311 22 33
Our opening hours are: 8am to 6pm Monday to Friday, except Wednesdays when we open at the later time of 9:30am.
