Feedback and complaints

We welcome all comments on the services provided by the practice.

We are continually looking to turn out patients’ feedback into real improvements in the services we provide. We use it to focus on the things that matter most to our patients, carers and their families.

We would like to hear from you if you have a suggestion on how we can do things better to
improve our patients’ experiences.

There is the option of joining our Patient Participation Group (PPG) where you can attend and pass on your comments to be discussed during our next quarterly meeting amongst the group, management and GP partners.

We’d also like to hear from you if you are pleased with the service you’ve received. We’ll let the staff involved know and share the good practice across our teams.

Giving feedback

To provide feedback:

take part in the Friends and Family Test
leave a review on the NHS website
email us: bswicb.heartofbath@nhs.net

Making a complaint

If your complaint has been investigated by the practice and you are not happy with how
the practice has handled this then you may consider contacting the following advice
agencies: