Ordering repeat prescriptions
The easiest ways to order repeat prescriptions are:
- using your NHS account (through the NHS website or in the NHS App)
- using the GP online system: SystmOnline
- email bswicb.heartofbath@nhs.net
- post to Oldfield Surgery, 45 Upper Oldfield Park, Bath BA2 3HT
- drop your repeat request slip into the surgery
We do not take repeat prescription requests over the phone.
Please avoid using the appointment triage forms to request your medication as it may take longer to process.
If you feel you are unable to order your own prescriptions or are the carer for somebody who is unable to order their own prescriptions, please ask your nominated pharmacy who can support you in ordering prescriptions.
If you have any queries about the prescription ordering process, please email our prescription team on bswicb.heartofbath@nhs.net.
Accessing medication out of hours
If you require medication urgently, outside of our normal opening hours, there are several ways to request an emergency supply, even if you are away from home.
For more information visit NHS out of hours medicines.
Lost prescriptions
Once a prescription has been issued, the patient is responsible for its safekeeping.
Heart of Bath reserves the right to declines requests to replace lost prescriptions.
Collecting your prescription
You can usually collect your prescription 2 working days after you have ordered it.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- at any pharmacy that accepts repeat prescriptions
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
Go to Medicines A to Z (nhs.uk)
Medication reviews
At least once a year, your repeat prescriptions will need to be reviewed by a GP, pharmacist or nurse practitioner. You may be invited in for a consultation or this may be done remotely.
You may also be asked to attend the surgery for annual physical monitoring. This is usually aligned with your month of birth, however, there are times where you may be invited for interim monitoring, depending on your medical history and medication.
Your annual reviews are important to ensure the ongoing safety and effiency of your medication. It is also an opportunity for you to discuss any concerns you may have and how to get the best outcome from taking the medication.
Please ensure you respond to any invitations as a failure to engage with your annual reviews may lead to a reduction in quantity of your medication, or in some instances, medication being withheld.
If you would like to request a review of your medication for any reason, please contact the surgery for this to be arranged.
Prescription charges
Find out more about prescription charges (nhs.uk).
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private room where you can discuss issues with pharmacy staff.
